Victoria Parker

Associate Professor
Phone: (603) 862-0314
Office: Dean's Office, Paul College Rm 310R, Durham, NH 03824
Victoria Parker

Victoria Parker joined the Peter T. Paul College in fall 2017, as Associate Dean for Graduate Education and Faculty Administration, and Associate Professor of Management. Trained in organizational behavior at Boston University, she taught graduate courses in healthcare management for over 15 years at Boston University’s School of Public Health, where she also directed the MPH program in healthcare management and the PhD program in health services research. She completed her 5-year leadership term for the Academy of Management’s Health Care Management Division in 2018, and has also served as a commissioner for the Commission on Accreditation of Healthcare Management Education (CAHME). In addition, she has served as a faculty member in Boston University Questrom School’s executive MBA program. Her research on healthcare management has been published in Health Care Management Review, Health Services Research, and numerous other journals.


  • D.B.A, Organizational Behavior, Boston University
  • Ed.M., Education, Harvard University
  • A.B., Biology/Health Society, Brown University

Research Interests

  • Health Care Administration
  • Health Services Research
  • Long Term Care
  • Management Education
  • Organizational Theory and Behavior
  • Public Health Policy & Management

Selected Publications

Parker, V., Engle, R. L., Afable, M. K., Tyler, D. A., Gormley, K., Stolzmann, K., . . . Sullivan, J. L. (2019). Staff-perceived Conflict between Resident-centered Care and Quality in the Skilled Nursing Facility: Are Both Possible?. CLINICAL GERONTOLOGIST, 42(3), 267-276. doi:10.1080/07317115.2018.1467522

Engle, R. L., Tyler, D. A., Gormley, K. E., Afable, M. K., Curyto, K., Adjognon, O. L., . . . Sullivan, J. L. (2017). Identifying Barriers to Culture Change: A Qualitative Analysis of the Obstacles to Delivering Resident-Centered Care. PSYCHOLOGICAL SERVICES, 14(3), 316-326. doi:10.1037/ser0000169

Gunn, C. M., Parker, V. A., Bak, S. M., Ko, N., Nelson, K. P., & Battaglia, T. A. (2017). Social Network Structures of Breast Cancer Patients and the Contributing Role of Patient Navigators. ONCOLOGIST, 22(8), 918-924. doi:10.1634/theoncologist.2016-0440

Clark, J. A., Parker, V. A., Battaglia, T. A., & Freund, K. M. (2014). Patterns of task and network actions performed by navigators to facilitate cancer care. HEALTH CARE MANAGEMENT REVIEW, 39(2), 90-101. doi:10.1097/HMR.0b013e31828da41e

Rivard, P. E., Parker, V. A., & Rosen, A. K. (2013). Quality improvement for patient safety: Project-level versus program-level learning. HEALTH CARE MANAGEMENT REVIEW, 38(1), 40-50. doi:10.1097/HMR.0b013e318245019f

Parker, V. A., Clark, J. A., Leyson, J., Calhoun, E., Carroll, J. K., Freund, K. M., & Battaglia, T. A. (2010). Patient Navigation: Development of a Protocol for Describing What Navigators Do. HEALTH SERVICES RESEARCH, 45(2), 514-531. doi:10.1111/j.1475-6773.2009.01079.x

Parker, V. A. (2002). Connecting Relational Work and Workgroup Context in Caregiving Organizations. The Journal of Applied Behavioral Science, 38(3), 276-297. doi:10.1177/0021886302038003002

George, J., Parker, V. A., Sullivan, J. L., Greenan, M. A., Chan, J., Shin, M. H., . . . Rosen, A. K. (n.d.). How hospitals select their patient safety priorities: An exploratory study of four Veterans Health Administration hospitals.. Health Care Manage Rev, 45(4), E56-E67. doi:10.1097/HMR.0000000000000260

Liebschutz, J. M., Lange, A. V., Heymann, O. D., Lasser, K. E., Corey, P., Shanahan, C. W., . . . Parker, V. A. (n.d.). Communication between nurse care managers and patients who take opioids for chronic pain: Strategies for exploring aberrant behavior.. J Opioid Manag, 14(3), 191-202. doi:10.5055/jom.2018.0449