Hospitality Management: Recent Select Publications

Kalargyrou V., Trivellas P., & Sigala M. 2020. Guests’ stereotyping and quality evaluations of service delivered by employees with disabilities: does service failure matter? Asia Pacific Journal of Tourism Research. 25. 735-752. 

Kalagyrou V., Trivellas P., & Sigala M. 2020. Guests’ stereotyping and quality evaluations of service delivered by employees with disabilities: does service failure matter? Asia Pacific Journal of Tourism Research. 25 (7), 748-765.

Köseoglu M., Hon A., Kalargyrou V., & Okumus F. 2020. Hiring People with Disabilities as a CSR strategy in the Tourism Industry. Tourism Analysis. 26. 

Bujisic M., Bogicevic V., Parsa H., Jovanovic V., & Sukhu A. 2019. It’s Raining Complaints! How Weather Factors Drive Consumer Comments and Word-of-Mouth. Journal of Hospitality & Tourism Research. 43(5).