Valentini Kalargyrou, Ph.D. is a Fulbright scholar and Associate Professor of Hospitality Management in the Peter T. Paul College of Business and Economics at the University of New Hampshire. She had teaching appointments in the US, Austria and Singapore. Her far-reaching career of more than 30 years includes academic as well as international entrepreneurship activities. Dr. Kalargyrou served in leadership positions as an entrepreneur and was in the opening teams of integrated resorts in Las Vegas, Nevada. She has extensive industry experience in human resources and casino management; specifically in diversity and inclusion. Dr. Kalargyrou outstanding and scientifically documented work on best practices in the hospitality industry, widely published in top-tier reviewed journals, has been broadly cited. Her primary research focus is on disability issues in the workplace and service operations, with an emphasis on employers’ perspectives; the business case of employing people with disabilities and social entrepreneurship; and customer attitudes and perceptions when served by employees with disabilities.
Dr. Kalargyrou is a member of Phi Kappa Phi, Who's Who in Business Higher Education (WWBHE), Golden Key International, and National Scholars Honor societies and several other professional organizations; i.e., the Council of Hotel, Restaurant and Institutional Education (CHRIE), the Society for Human Resources Management (SHRM) and the Seacoast Human Resources Association (SHRA). She is on the editorial board of several distinguished academic journals.
Dr. Kalargyrou earned her B.B.A at the Athens University of Economics and Business, and her M.A. and Ph.D. from the University of Nevada, Las Vegas.
Ph.D., Hospitality Administration, University of Nevada - Las Vegas
M.Sc., Hotel Administration, University of Nevada - Las Vegas
B.B.A., Business Administration.and Accounting, University of Nevada - Las Vegas
B.S., Athens University of Economics and Business
Education for People With Disabilities
Hotel & Restaurant Management
Person With a Disability (Health/Safety/Medical)
Persons with Disabilities - Services For
Rehabilitation for People With Disabilities
Vocational Services for People With Disabilities
ADMN 847: Human Resource Management
HMGT 570: International Food and Culture
HMGT 777: Casino Management
HMGT/OT 598: Happy & Healthy at Work
HMGT/OT 598/520: Happy & Healthy at Work
Kalargyrou, V., Trivellas, P., & Sigala, M. (2020). Guests’ stereotyping and quality evaluations of service delivered by employees with disabilities: does service failure matter?. Asia Pacific Journal of Tourism Research, 25(7), 748-765. doi:10.1080/10941665.2020.1769697
Köseoglu, M. A., Hon, A., Kalargyrou, V., & Okumus, F. (2020). Hiring People with Disabilities as a CSR strategy in the Tourism Industry. Tourism Analysis. doi:10.3727/108354220x15758302602547
Kalargyrou, V., Kalargiros, E., & Harvey, P. (2019). Managing Entitled Employees in the Hospitality Industry: An Exploratory Study. Unknown Journal, 23-42. doi:10.1108/s1745-354220190000015002
Kalargyrou, V., Barber, N. A., & Kuo, P. -J. (2018). The impact of disability on the guests’ perceptions of service quality in the hospitality industry.. International Journal of Contemporary Hospitality Management, 30(10), 3632-3655.
Kalargyrou, V., Aliouche, E. H., & Schlentrich, U. (2018). Antecedents and consequences of Franchisee satisfaction in the U.S. restaurant industry. Journal of Human Resources in Hospitality & Tourism, 17(1), 60-79. doi:10.1080/15332845.2017.1328261
Kalargyrou, V., & Costen, W. (2017). Diversity management research in hospitality and tourism: past, present and future. International Journal of Contemporary Hospitality Management, 29(1), 68-114. doi:10.1108/ijchm-09-2015-0470
Houtenville, A., & Kalargyrou, V. (2015). Employers’ Perspectives about Employing People with Disabilities. Cornell Hospitality Quarterly, 56(2), 168-179. doi:10.1177/1938965514551633
Kalargyrou, V. (2014). Gaining a Competitive Advantage with Disability Inclusion Initiatives. Journal of Human Resources in Hospitality & Tourism, 13(2), 120-145. doi:10.1080/15332845.2014.847300
Houtenville, A., & Kalargyrou, V. (2012). People with Disabilities. Cornell Hospitality Quarterly, 53(1), 40-52. doi:10.1177/1938965511424151
Kalargyrou, V., & Woods, R. H. (2011). Wanted: training competencies for the twenty‐first century. International Journal of Contemporary Hospitality Management, 23(3), 361-376. doi:10.1108/09596111111122532