Guests’ stereotyping and quality evaluations of service delivered by employees with disability: does service failure matter?


Wednesday, September 9, 2020

Valentini Kalargyrou

New Publication

*Kalargyrou, V., Trivellas, P. & Sigala, M. Guests’ stereotyping and quality evaluations of service delivered by employees with disability: does service failure matter? (2020). Asia Pacific Journal of Tourism Research, 25(7), 735-752.