Clayton W. Barrows

Hospitality Management
Clayton Barrows


  • Ed.D., Research and Evaluation, University of Massachusetts - Amherst
  • M.S., Hotel, Restaurant and Travel Administration, University of Massachusetts - Amherst
  • B.S., Hotel, Restaurant and Travel Administration, University of Massachusetts - Amherst

Courses Taught

  • ADMN 695: Independent Study
  • HMGT 401: Intro to the Hospitality Indus
  • HMGT 625: Hospitality and Employment Law
  • HMGT 682: Private Club Management
  • HMGT 771: International Wine and Bev

Selected Publications

Barrows, C. W., Early, K., Meyer, C., & Rogoff, J. (2017). A Review of the Club Management Literature: 2005–2014. Journal of Hospitality Marketing & Management, 26(3), 297-334. doi:10.1080/19368623.2017.1235999

Barrows, C., Rogoff, J., & Robinson, M. (2017). Human resource management responsibilities in private clubs. Journal of Human Resources in Hospitality & Tourism, 16(2), 153-170. doi:10.1080/15332845.2016.1202727

Barrows, C. W., <suffix>Jr.</suffix>, E. T. V., & DiPietro, R. B. (2016). Increasing the effectiveness of benchmarking in the restaurant industry. Int. J. of Process Management and Benchmarking, 6(1), 79-111.

Jackson, L. A., Barrows, C. W., & Ferreira, R. R. (2015). The impact of demographics on the membership level of member-owned private clubs. Tourism Management Perspectives, 16, 51-57. doi:10.1016/j.tmp.2015.07.005

Chen, R., & Barrows, C. (2015). Developing a Mystery Shopping Measure to Operate a Sustainable Restaurant Business: The Power of Integrating with Corporate Executive Members’ Feedback. Sustainability, 7(9), 12279-12294. doi:10.3390/su70912279

Barrows, C., & Vieira, E. T. (2013). Recommendations for the Development of a New operational classification System For The Foodservice Industry. Journal of Hospitality & Tourism Research, 37(3), 349-376. doi:10.1177/1096348012436375

Barrows, C., & Ridout, M. (2010). Another Decade of Research in Club Management: A Review of the Literature in Academic Journals for the Period 1994–2005. Journal of Hospitality Marketing & Management, 19(5), 421-463. doi:10.1080/19368623.2010.482825

Teng, C. -C., & Barrows, C. W. (2009). Service orientation: antecedents, outcomes, and implications for hospitality research and practice. The Service Industries Journal, 29(10), 1413-1435. doi:10.1080/02642060903026247

Gruman, J., Barrows, C., & Reavley, M. (2009). A Hospitality Management Education Model: Recommendations for the effective use of work-based learning in undergraduate management courses. Journal of Hospitality & Tourism Education, 21(4), 26-33. doi:10.1080/10963758.2009.10696957

Bloor, K., & Barrows, C. (2009). Ruth Fertel: The First Lady of American Restaurants. Journal of Hospitality & Tourism Education, 21(2), 48-51. doi:10.1080/10963758.2009.10696944

Most Cited Publications