Managing Five Generations at Work

  • Bridge generational gaps

    Resolve conflict, address performance deficits, and slow turnover with tactics learned in this class.

    Make a difference by creating a more harmonious and productive workplace.

Gen Advantage

The ABCs of Gen XYZ

In the modern workplace we are seeing something we never have before – up to five distinct generational groups working together at the same time.

Managing Five Generations at Work puts the results of serious academic research into a one day open enrollment program.  You will examine the challenges and rich rewards of managing five generations in the workplace. 

Explore the ways each generation typically perceives and reacts to different managerial tactics.  Discover how you can adjust your techniques to satisfy one group without alienating others. You’ll come away with practical tools for managing different generational groups that you can use right away. 

See how the negative consequences of intergenerational differences, including conflict, performance deficits, turnover, and even lawsuits can be avoided through tactics learned in this class. Bridging generational gaps is never easy but this course provides tools to help you promote a more harmonious intergenerational workplace.

The resulting dynamic creates a unique set of challenges for managers. Many of these can be traced to differences in how employees from different age groups perceive the same managerial behaviors. What an older employee sees as perfectly normal a younger employee sees as disrespectful or even abusive.



What is a manager to do?

Sponsor this Program

Sponsor this program

Let me know when new dates are announced

Sponsored open enrollment programs are not-for-credit, rapid-value-add courses that are short in duration and high in intensity.  They are sponsored by one organization that selects the program design and delivery and enrolls five participants.  Remaining seats are available through open enrollment.  Programs are taught at the level determined by the sponsor, for example, supervisory level, managerial level, or executive level.  

· Modular - choose up to four half-day topics

· Block - Combine one or two full-day topics

· Packaged - Select one of our proven programs

Incentive:  Sponsor and send up to five people, FREE!

There are financial incentives for sponsoring an open enrollment program.  When a program reaches twenty-four participants, the sponsor’s five original participants attend at no charge.  Incentives start when twelve are enrolled.

Contact:  Dan McCarthy


Sponsor Managing Five Gens:  $600 per participant, plus incentives

Open enrollment price:  $800 per participant
Early Bird:  $720 per participant
USNH* Alum: $648 by early bird

USNH = University of New Hampshire, Plymouth State University, Keene State College and Granite State College. 

Fees are inclusive of: All pre-work and program materials; meals during the program (breakfast, lunch, morning and afternoon breaks); and .8 Continuing Education Units (CEUs).


Program Location:
Sponsor chooses location

Sponsor chooses hours up to 8 hours of instruction time.

Registration and Cancelation Policies:

No penalty and full refunds for cancelations up to 30 days.  UNH reserves the right to cancel this program up to 14 days in advance. Minimum enrollments apply.

Snow dates are subject to this cancelation policy.

For detailed information, please see our cancelation policy.

Alert me when new dates are announced

One Day Schedule

Sample program schedule

A sample schedule for the 2 day The ABCs of Managing Generation X, Y and Z  program follows. Please note,  this schedule is subject to change and a more detailed agenda will be presented to enrolled participants.




Paul Harvey

Dr. Harvey is an Associate Professor of Management  at the University of New Hampshire.  He teaches the writing-intensive Introduction to Business to about 1000 undergraduate students per year at the Peter T. Paul College of Business and Economics in Durham.

Dr. Harvey received his Ph.D. in Organizational Behavior from Florida Sate University and his MBA from SUNY-Binghamton.  Before coming to UNH, he was a Financial Analyst and Corporate Recruiter.  He was also co-owner and manager of a small business. 

As an expert on multi generational impact on the workplace, Harvey is frequently called upon to comment on local and national news stories.  His research on generational issues is frequently published in leading journals.  “Entitled to solutions: The need for research on workplace entitlement” was recently published in the Journal of Organizational Behavior and “Accountability, entitlement, tenure and job satisfaction in Generation Y” was recently published in the Journal of Managerial Psychology.”

The Journal of Organizational Behavior, a peer reviewed academic journal published eight times a year, named  Dr. Harvey as an associate editor in 2015. 



Download Brochure



phone:  603-862-5203

Who Should Attend?

If you are managing more than one person, or hope to someday soon, this Executive Development Program is for you.

· Front line supervisors

· Mid- and upper-level managers

· HR professionals

· Legal professionals



Primary Objectives

Primary program objectives of Managing Five Generations at Work

· Build your intergenerational competence

· Understand generational differences

· Manage perceptual biases

· Reduce conflict between employees of different generational groups

· Motivate employees of different generational groups




"Never really thought of this before; eye opening and makes sense."
2015 participant

"Excellent program."
2015 participant