In today’s workplace, employees from as many as five generations work side by side. Such diversity furnishes organizations with a deep pool of experience from which to draw but can lead to culture clashes among people with disparate backgrounds, worldviews and expectations.
One conflict involves employee perceptions of abusive supervision. Workplace bullying involves intimidation, passive aggression and other behaviors that have received popular and academic attention — usually supporting contentions that workers face a national epidemic of abusive managers and that laws ought to be put in place to protect employees.
“Entitled employees often see themselves as far more talented, accomplished and thus deserving than the facts support.”
“Not so fast!” says Paul Harvey who, with his colleagues, has identified “psychological entitlement” not only as a root cause of perceived abuse but also a serious threat to managerial and organizational performance.