Business and Professional Writing

  • Memorable grammar

    For managers who communicate with customers. Hit send with confidence that your message is clear and reflects well on your organization. Invest in this very specific course with a high level of applicability. 

Communications, Style, Clarity, and Timing

Business and Professional Writing is
sponsored by Northeast Delta Dental.

Study Business and Professional Writing with select employees from Northeast Delta Dental in Concord, New Hampshire.  Join their employees, plus participants from multiple other organizations, in this two day program dedicated to written communication. 

This class will focus on essential business correspondence such as customer and employee communications, writing clear email messages, collaborating with others on writing projects, plus much more. 

Course content is focused on high impact writing such as customer issue resolution, proposal writing, executive summary, and writing for the Board. There is in depth instruction on how documents might look, including audience expectation, layout, graphics, branding, and appeal.


Do I use "I" or "me"?

Course instructor Dr. Cristy Beemer makes the right choice easy to remember.

Can't see the video?  Watch it on Vimeo!


Most professionals generate documents that will be read by others, including customers and prospective customers.


Grammatical errors, reviews, and re-works can often add weeks to a document generation process.  That can lead to lost revenue opportunities and productivity losses. 


An improvement in business writing can have significant top and bottom line impact.


Costs, Dates, and Registration

June 29 & 30, 2016

Fee:  $1,399.00 per person.    10% discount to UNH alumni.
Early Bird:  $1,260 by June 8
USNH Alum: $1,134 by June 8

Location:  Northeast Delta Dental, 1 Delta Drive, Concord, NH

Hours:  8:00 Continental breakfast and networking. 8:30 - 4:00 class time.

Fees are inclusive of: All pre-work and program materials; meals during the program (breakfasts, lunches, morning and afternoon breaks); and 1.6 Continuing Education Units (CEUs).


Registration and Cancelation Policies:

No penalty and full refunds for cancelations up to 30 days.  UNH reserves the right to cancel this program up to 14 days in advance.

For detailed information, please see our cancelation policy.

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Learning Experience

A sample schedule for the 2 day Business and Professional Writing program follows. Please note, this schedule is subject to change and a more detailed agenda will be presented to enrolled participants.

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Program Benefits

Primary program objectives of
Business & Professional Writing:

  • Focus on your communication style, clarity and timing as a way of presenting yourself and your company in the best light.
  • Gain a current perspective of business writing and the way communications are consumed today.  Business writing etiquette has changed substantially in the past ten years.
  • Build self-awareness in the way you come across in writing.
  • Increase knowledge and insight about the psychology inherent in the words and organizational styles you choose.
  • Develop executive capabilities in writing, communication, and messaging.
  • Create strong connections across industries with the other participants . 


You will:

  • Pack many memorable tricks and tips into your tool box for choosing the correct word and punctuation mark.
  • Learn life saving commas:  Let’s eat grandma! becomes Let’s eat, grandma!
  • Know how to write the sort of text your audience wants to read. 
  • Get to the point!  And don’t leave anything out.  The perfect length for every communication. 
  • Take away layout tips that help your reader skim and zero in on the most important elements in your communication.
  • Add pictures to your words to get your point across.
  • Recognize the line where copy / paste becomes copyright infringement.
  • Be able to apply these writing skills in your professional and personal life.

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Who Should Attend?

Who should attend?

This program is designed for managers, technical experts, and others who generate documents, including emails, that are seen by internal or external customers.

This program is a must for anyone with little formal business writing instruction who is responsible for customer communication. 

Business plan or proposal writers, those courting investors, and anyone communicating with employees and clients will benefit.  Strong communications inspire strong confidence.

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Program Instructor

Program Instructor:

Dr. William (Bill) Hassey

Cristy Beemer

Cristy Beemer is a 2015 Faculty Excellence Award winner.  She is an assistant professor of English and coordinator of the professional and technical writing program at UNH. Cristy received her Ph.D. in composition and rhetoric at Miami University. Her research focuses on the history of rhetoric, with a particular emphasis on women and the early modern period, Writing Across the Curriculum, and professional and technical writing. She has published in Rhetoric Review, Pedagogy, Praxis, and the collection Performing Feminism and Administration in Rhetoric and Composition Studies.

At UNH, Cristy teaches undergraduate courses in First Year Writing, Professional and Technical Writing, Advanced Professional and Technical Writing, and Shakespeare; and graduate seminars in Histories and Theories of Rhetoric, Women’s Rhetoric, Theory and Practice of Transactional Writing, and Composition Theory.

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Program Brochure

Download Brochure

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"I sought out the training to improve myself and help open more doors within the company.  I'd highly recommend this course to anyone looking to improve their writing. The course was very educational and provided good examples.  Cristy brought high energy to the classroom and created a friendly, fun, and relaxed atmosphere.  I look forward to other classes that might be offered.
Chris Tyler, Material Process Controller
BAE Systems


"Cristy (no H) was easy to follow, listen to, and learn from. She maintains an energetic pace and made the class fun. There were good Q&A sessions and 2-way dialog. When an issue arose that she needed to look into she took that note, researched it during the break and shared the info. The candy was a welcome touch and added to the friendly atmosphere. Adding more technical examples would be welcomed."  2014 Participant

"Cristy is a great communicator, concise and detail-oriented."  2014 Participant

"A lot of good information provided. This will be very useful in the work we do…thanks." 2014 Participant

"I took the training to improve my writing skill and communication effectiveness. I would definitely recommend this course to other co-workers because I think it will be just as beneficial to reduce the document claims during reviews and it will ensure we are all consistent in preparing documents."  2014 Participant

"Cristy is an exceptional and engaging presenter."  2014 Participant

"I’m writing test plans and procedures. This was an excellent and informative course. Cristy is an exceptional speaker."

"Was working on a program that required test requirements documents be generated and delivered to the customer. The course was found to be well presented, with excellent material and contained information that can be used by all personnel, regardless of position, in their daily work roles within the company."

"Much of my work does require reading comprehension and developing written material for my customers. This instructor presented the “Professional and Technical Writing Program” material expertly. Cristy has a total grasp of the English language and how it works in a highly technical environment. Cristy has employed, very successfully, memory and techniques for the concepts in each of the topics covered."

"Initially sought training for professional writing skills. Teacher was very engaging and energetic. Easy to listen to and pay attention to. I liked how basic material/common errors were reviewed and brought to the class’ attention in order to avoid lack of credibility."

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Sponsored Open Enrollment Programs

Our sponsored open enrollment programs are not-for-credit, rapid-value-add courses that are short in duration and high in intensity.  They are sponsored by one organization that selects the program design and delivery and enrolls five participants.  Remaining seats are available through open enrollment.  Programs are taught at a level determined by the sponsor, for example, supervisory level, managerial level, or executive level.  


· Modular - choose up to four half-day topics

· Block - Combine one or two full-day topics

· Packaged - Select one of our proven programs

· Need a longer, more comprehensive program?  Form a consortium.


Examples of packaged programs:

· Managing Yourself and Leading Others

· Authentic Leadership

· Finance & Accounting for the Non-Financial Manager


Sponsor and send up to five people, FREE!

There are financial incentives for sponsoring an open enrollment program.  When a program reaches twenty-four participants, the sponsor’s five original participants attend at no charge.