Managing Yourself and Leading Others

  • Study leadership with Dr. Bill Hassey

    A highly interactive two day leadership program for frontline managers. Useful and relevant program content can be immediately applied to your toughest managerial problems.

    Invest in executive development credentials and build your career.

Situational Delegation


Learn to identify and apply the skills of other effective leaders.

Work with negative emotions.

Deal with value challenges.

And still gain followers.

This 2 day Leadership experience will increase your awareness of your leadership style and ability.  You will explore your strengths as a leader and the attributes that will impact your team’s success.

manager with direct reports

Managing Yourself and Leading Others helps managers develop skills essential to successfully bringing the best out of each and every team member.

A two-day program that provides you with the essential skills needed for you to excel as a leader.


This program develops your leadership skills by using followership as a method to determine your leadership abilities.  You will learn to:

  • Identify and apply the skills of other effective leaders
  • Work with negative emotions
  • Deal with value challenges
  • …and still gain followers
Costs, Dates, and Registration


Register Here

Sponsor this program. Set your own date and location.

phone:  603-862-5203


Fee:  $1,399.00 per person.    10% discount to UNH alumni.
Early Bird:  $1,260
USNH* Alum: $1,134

(USNH = University of New Hampshire, Plymouth State University, Keene State College and Granite State College)

Fees are inclusive of: All pre-work and program materials; meals during the program (breakfasts, lunches, morning and afternoon breaks); and 1.8 Continuing Education Units (CEUs).


Registration and Cancelation Policies:

No penalty and full refunds for cancelations up to 30 days.  UNH reserves the right to cancel this program up to 14 days in advance.

For detailed information, please see our cancelation policy.

Learning Experience

A sample schedule for the 2 day Managing Yourself and Leading Others program follows. Please note, this schedule is subject to change and a more detailed agenda will be presented to enrolled participants.



Day 1

Day 2

Myers Briggs Type Indicator© (MBTI)  to enhance



Thomas-Kilmann Conflict Mode© Instrument (TKI) assessment which looks at conflict styles.





Welcome,           Introductions and Program Overview 

Managing Yourself and Leading Others

The Focus of a Leader's Service

Leadership Responsibilities and Leadership Styles



Leading Teams

Forming, Storming, Norming and Performing

Key Leadership Roles

Principals, Tools and Techniques for Motivating and Influencing Other



Emotional Intelligence

EI Leadership  Competencies

Communication: The Lifeblood of Effective Leadership

Homework Assignment

How People Lead and Influence Others

Factors Affecting Motivation

Leading Through Conflict

Conflict Management Concepts

An 8-step Conflict Resolution Process




Program Benefits


  • Gain a greater understanding of your strengths and style(s) as a leader and create a personal development plan for becoming your best.
  • Understand your leadership responsibilities.
  • Take away tools to maximize your team's performance.
  • Strengthen your communications with customers, both internal and external.
  • Improve your ability to manage performance.

You will

  • Perform self-assessments that help you see what kind of leader you are today.
  • Acquire the resources you need to motivate others.
  • Develop key skills for more effective performance evaluations, communication, conflict resolution, and change management.
  • Examine and practice what it takes to conduct more effective meetings.


Who should attend?

Front line managers such as supervisors, directors, line managers or office managers in any profession: nonprofit, government, manufacturing, administration, sales, who are directly responsible for the production of goods and services and supervision of staff

Individual contributors who are promoted into a managerial role because of excellence in a functional role such as engineering, accounting, nursing, teaching, banking, etc.

The experienced manager in a new situation, with a new team, or managing a new challenge

Newly promoted managers in the first year or two in management

The upper manager who is now managing managers and needs to coach others in the art of managing themselves and leading others

Individual contributors with an interest in management who wish to make themselves more promotable

Seasoned managers looking for a refresher course, new perspective, or inspiration


What Program Participants Say:

"Great session.  Great team engagement. Had a lot of fun."

"Bill did a great job of taking us through everything."

"Bill had us understand our MBT Evaluation and how we work in a team, realizing what our contributions were to the team."

"Great job!"

"The MBTI helped me understand my strengths and know what I can bring to a team."

"It was very informative.  Bill was very thorough.  Fun."

"I learned a lot about my group of coworkers and how they work with each other."

"Very informative, interactive, entertaining."


Program Instructor

Program Instructor:


Dr. Hassey



Dr. William (Bill) Hassey

Bill Hassey is Faculty Fellow for Executive Development Programs.  He teaches at the University of New Hampshire in the Peter T. Paul College of Business and Economics.   His focus is Leadership and Organizational Behavior in both the undergraduate and Executive MBA programs.

Dr. Hassey is also President and Founder of Bill Hassey and Associates, a consulting firm with a 25 year history of working with leaders in change and organizational effectiveness.

Bill has been instrumental in introducing processes that have enhanced and enabled front-line workers’, increased their sense of responsibility for their assignments and dramatically improved productivity.  He has worked with a variety of organizations and industries in both the private and non-profit sectors, with “start-up” and well-established businesses and organizations.

In addition to his current experiences:

Vice President of The Altwell Consulting Group

Founder and President of Performance Impact, Inc.
Corporate Vice President of Human Resources for Hadco Corporation

Director of Organizational Development and Education for Computervision Corp.

Founder of

Dr. Hassey is a frequent lecturer for professional organizations and conferences on change management, effective use of training and the methods and techniques of designing an effective training department, leadership development and organizational development, as well as the use of learning and training to fulfill strategic objectives.



Dr. Hassey’s Teaching Methodologies:

Highly experiential with a strong dose of self-assessment and action planning.  The sessions are highly interactive with opportunities to establish individual goals and objectives as follow-up and application to each particular situation back in their own organization.

Participants will be expected to complete a series of self-assessments before attending the session.  In addition, articles and assignments will be completed between the first and second day.

Program Brochure


Download Brochure

We also welcome your phone calls and emails.


phone:  603-862-5203



Continuous Improvement for Self and Others – Aha Moments for a Pharmaceutical Leader

by Jennifer Miller on June 20, 2016
in Leadership

Leadership is a balance between managing the business and leading people. It’s this interplay between business and people that prompted Kevin Wurch to seek out an executive education program. Wurch, who is an Associative Director of Program Management for the digital medicine program at Otsuka Pharmaceuticals, is fortunate to work for an organization that espouses “continuous improvement” – both for their products as well as their employees.

With over 16 years of experience in the pharmaceutical industry (first at Merck and now Otsuka), Wurch has worked in both the commercialization side of the business as well as clinical development of products. Deep knowledge of the product commercialization process requires years of experience. Wurch likens it to a puzzle.  “It took years to understand how the pieces connect,” he says. Beyond understanding one’s personal role in the process, a program manager must engage the entire team. “As a program manager, it is important that you are able to put the pieces of the puzzle together and help form a common goal for these trial functional teams to focus on,” he adds.

A Commitment to Continuous Improvement

It’s this need to help engage others and bring them into the process that drove Wurch to seek outside training via an executive development program. Self-development is encouraged and part of the culture at Otsuka, notes Wurch. “[One of our] organizational goals is that we spend a percentage of our time making sure that we continuously improve and learn.” The pharmaceutical industry is at the leading edge of medicine. Therefore, it’s important that employees continually evolve their skill set. “We need to remain agile in our learning and have to remain open to new ways of doing things,” says Wurch. So Wurch knew he had the support; he simply needed to find a resource that would meet his professional development needs.

Multiple Instructional Formats Aid in Learning

Wurch chose the Managing Yourself and Leading Others (“MYLO”) program offered by University of New Hampshire’s, Peter T. Paul College of Business and Economics . He did so because he felt that the course made the best use of a variety of media and learning formats. “If you had a style that was introverted or extroverted or you are a reader or a listener, they hit you on all fronts,” he says of the program. The instructors used pre-work assignments, offered links to TED Talks, and issued personal self-development assessments. “Whether it was visual, whether it was technical with providing data, they knew how to reach the participants so that we were the most fulfilled at the end of those two days,” explains Wurch.

Learning Benefits for Self and Others

Wurch has a team of direct reports, so one of his main goals in attending the MYLO program was to learn how to improve as a manager. One of the key themes of the program was an emphasis on building self-awareness and leading your own self first. Through the use of the self-assessments such as the Thomas-Kilmann Conflict Mode Instrument and the Meyers-Briggs Type Instrument, Wurch explored how to maintain constructive relationships, take the initiative to make things better, and lead by example. One of the biggest learning moments for Wurch came through discussions led by Dr. William Hassey, who facilitated a discussion on the difference between “motivating” employees and “engaging” them. “I was reminded that [employees] must have the emotional buy-in to the purpose” of an organization’s goals relayed Wurch. It’s something that he now strives to more actively bring to the workplace as a leader.

Beyond his current leadership role, Wurch also thinks his executive education experience prepared him for future opportunities at Otsuka. The MYLO program “helped me gain a greater appreciation for the importance of self-awareness. It also helped me catalyze innovation, which is always top-of-mind at Otsuka.” Beyond the self-reflection element of the course, Wurch was also able to consider his employees. “It really helped me think through, ‘How do I help others become successful and provide them with opportunities to develop their strengths?’”

Innovation and continuous self-improvement are hallmarks of the pharmaceutical industry. Participation in an executive education course allowed one pharma industry Program Manager the opportunity to bring the continuous improvement process directly into his own sphere of personal development. Not only did he benefit personally but so did his team members and ultimately, his organization.


Press Release

The University of New Hampshire introduces a two day manager development program

September 4, 2014

Peter T. Paul College of Business and Economics’ executive development program, Managing Yourself and Leading Others invites participants to create a personal development plan for becoming a more effective and productive manager.  Designed with both the new and the seasoned manager in mind, the course introduces tools to maximize team performance.


The face to face course offers insights on how to become a more effective leader in today’s business environment.   The focus is on tactics that can be applied immediately upon returning to work.  For example, participants learn ways to strengthen communication with internal and external customers.  They also look at the ways to manage conflict, what it takes to motivate and influence others, how to acquire resources and much more. 


William Hassey, Ed.D. is the program’s instructor.  He teaches leadership and organizational behavior at Paul College for both the undergraduate and Executive MBA programs.  He is also president and founder of Bill Hassey and Associates, a consulting firm with a 25 year history of working with leaders in change and organizational effectiveness.


“Managers have tremendous responsibility in the leaner, faster, more talented and more diverse workplace of today” said Professor Hassey. “Old management tactics don’t seem to work very well anymore.  A few changes in approach can make a big difference to a manager who is leading.  It’s amazing to witness how a shift in perspective can encourage someone to lead in a whole new way.”


Managing Yourself and Leading Others helps managers succeed by redefining management and leadership and giving participants the opportunity to discover more about themselves and their roles as leaders. 


“Leadership begins with knowing oneself…strengths, weaknesses and areas for development…knowing oneself frees a leader to be able to pay more attention to those who choose to follow,” said Hassey. 


In just two days, the course provides participants with an understanding of how leaders serve their employees and their company and suggests specific tactics managers can use to respond to their responsibilities in new ways. 


The course begins with self-assessment, first the Myers Briggs Type Indicator (MBTI) and then the Thomas-Kilmann Conflict Mode Instrument (TKI).  The assessments are then used as a base for creating an individual development plan during the program. 


Managing Yourself and Leading Others is offered in Durham, New Hampshire and runs April 30 to May 1 through the custom and open enrollment arm of Paul College, Executive Development Programs.  The two and three day open enrollment programs are suited for for learners interested in specific business school education in a short time frame.  More information is available by contacting or 603-862-5203.  More information is also available at


The Peter T. Paul College of Business and Economics offers a full complement of high-quality programs in business, economics, accounting, finance, information systems management, entrepreneurship, marketing, and hospitality management at UNH. Programs are offered at the undergraduate, graduate, and executive development levels. The college is accredited by the Association to Advance Collegiate Schools of Business (AACSB), the premier accrediting agency for business schools worldwide. For more information, visit


 The University of New Hampshire, founded in 1866, is a world-class public research university with the feel of a New England liberal arts college. A land, sea, and space-grant university, UNH is the state's flagship public institution, enrolling 12,565 undergraduate and 2,196 graduate students.

- 30 -



"This was an excellent program for getting a quick but deep understanding of my leadership style and for gaining some strategies for better leveraging it in my workplace.  I’ve already recommended it to my colleague and would encourage others, as well.  Bill is a dynamic and knowledgeable leader and teacher with a great body of information to share."
Kristin Duisberg, Editor in Chief, Communications and Public Affairs, University of New Hampshire


This program is well framed to managers / executives to add value in work.  I strongly recommend supervisors / executives to consider this training. Non-profit leaders in NH need this training.
Tika Acharya, Executive Director, Bhutanese Community of New Hampshire (BCNH)


I felt “stuck” in some aspects of my job. Taking this program has enabled me to pin point the specific areas I needed to address and work on.  I know have the tools to meet my needs and deficits.  I would highly recommend this program to anyone who would like to improve their skills set. 
Susan Norton, Education Coach, Little Sprouts


The MYLO course covers relevant and current management challenges with the appropriate pace, models/tools, lecture and group breakout sessions. Highly engaging and good use of time for personal development led by a professional and well organized team and instructor, Dr. Bill Hassey.  It is what you make of it.
Kevin Wurch, Clinical Program Manager, Otsuka Pharmaceutical Development & Commercialization


"Bill Hassey is a marvelously energetic teacher with many anecdotes and business experiences to share as concrete problem-solving examples.  This is an authentic business course with practical applications."

Judy Currier, VP Business Development North America, Biomedical Systems


"Today's workplace is increasingly complex. Leaders are asked to be strategic thinkers and roll-up-the-sleeves and get in the weeds managers. 

As someone whose team really has very different roles and goals, I learned how my leadership impacts them.

The greatest thing I learned was that the learning isn't over - it has just begun. I look forward to continuing to learn and develop myself as a leader."

Matthew Belanger, Associate Dean First Year Experience, Southern New Hampshire University


"Thank you for a fabulous and unforgettable two-day journey."

Michelle Carignan, Manager Fuel Program, Merchants Fleet Management, Hooksett, NH


"Course pushes you to realize who you are so that you can better lead. Engages all senses to fully learn."

Jillian Grenier, Program Manager, Merchants Fleet Management


"The way in which the class was delivered was excellent. The continuous involvement of the participants combined with the guidance of Bill and the staff made the content more impactful. I was able to take away a variety of concepts that can be applied to our organization immediately.  I would recommend the program to any executive or manager who is trying to take their organization to the next level (and to any who are not trying to do that!). 

John Murray, Vice President Sales North America, GMO GlobalSign, Inc.